Portfolio:
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Automated Power Exchange (APX) Web-Enabled Real-Time Trading Application for the Power/Electricity Industry, Marketing Collateral, Corporate Website (Prior Iteration) Market Window trading application users needed real-time information -- such as pricing data and weather predictions -- to make the best possible energy trades. This data was only accessible on the APX corporate web site, forcing users to switch between the site and the application. This was not meeting user needs; moving forward they wanted to integrate the web site information into the Market Window application, enabling users to have immediate access to all trading-related data and functions. learn more >> |
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Avaya Phone Manager for IP Office Suite and Contact Center CRM Application Avaya is a global leader in communication systems, applications and services. They design, build, deploy and manage networks for enterprises. Our work focused on Avaya IP Office, an "all-in-one" office communication solution that brings together voice, data and communications applications for small and mid-size businesses. The challenge was to look at the over 20 applications included in IP Office, identify overlapping functionality and user classes, consolidate where possible, and provide a consistent look and feel across all the applications. learn more >> |
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CenterRun (Aquired by Sun) Enterprise Application to Automate Deployment of Datacenter Services This project focused on CenterRun’s system for automating the configuration and deployment of new application services in the datacenter. At the time – 2003 -- CenterRun was at the leading edge of rich applications and AJAX implementation. The existing application was due for a major redesign to simplify presentation of features, push the richness of the interface and address scalability. Mental Models was asked to assist with the redesign, and as a first evolutionary step, provide a reskin of the application in the context of the more extensive redesign to come. learn more >> |
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Clarify (Now Amdocs ClarifyCRM) eFrontOffice eCommerce Platform Clarify was one of the early companies involved in helping enterprises implement and integrate eBusiness initiatives with their non-Internet channels. Mental Models was asked to help out in several areas of an integrated platform, including ground-up design of a personalized Customer Portal and eOrder, an extension of sales channels to the web, as well as rework of a Sales Force Automation component and eSupport, a web-based customer self-service application. learn more >> |
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Documentum (Aquired by EMC Corporation) Web-Based Document Management System, Sales and Marketing Application One of our specialties is to recast native applications as web applications. In the late 90's/early 00's when web applications became the order of the day, we handled the initial realization of Documentum's Document Management System as a web application. Since then we’ve been involved in several projects with Documentum that were vertical specializations of the core document management system. The web-based Sales and Marketing Application was one such project; the functionality of the core system was repackaged for a less technical user, one who more approximated an Amazon user. learn more >> |
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Eloquent (An Open Text company) Rich Media Management and Presentation Applications Eloquent’s flagship application offered a comprehensive solution to create, manage and deliver rich media content to distributed users and to measure the effectiveness of the materials. Mental Models was brought in to redesign this product, including presentation as well as administration functionality. Mental Models also helped Eloquent expand their market through product realization of related vertical applications – with ground-up design for LaunchForce, a product targeted for Sales/Marketing users, which enabled enterprises to integrate and more efficiently communicate among the sales force and channels, executive management and marketing teams. learn more >> |
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LaBranche Financial Services Corporate Website Design, Development and Webmaster Hosting LaBranche provides execution and clearing services to institutional investors, professional traders and NYSE floor member brokers. Mental Models was initially involved in the corporate website design and development, including front- and back-end coding, Flash components, etc. Mental Models also hosts the site and, on an ongoing basis, serves as a one-stop-shop for content updates, maintenance and support. learn more >> |
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National Cancer Institute Center for Bioinformatics (NCICB) Portal for the Scientific Researcher and Clinician The NCI Center for Bioinformatics (NCICB) provides biomedical informatics support and integration capabilities to the cancer research community. A key aspect of the Portal was that it allowed scientists to add their own content. Over time, however, this led to too much information with too little organization. Mental Models was brought in to create an Information Architecture and reorganize the entire site. The challenge was to define Information and Page Architectures sufficient for the diverse kinds of information being added and easily usable by the different types of users accessing the site. learn more >> |
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Nextance Enterprise Software for Contract Management and Commitments Nextance provides enterprise contract management software for Global 2000 companies and public organizations. Mental Models was brought in very early on to help the company define its first product. The vision was broad – encompassing the ability to create, store, manage and track various types of contracts with customers, partners and suppliers. Initial work focused on identifying user workflows the system would need to support. Subsequent work included overall UI design, from Information Architecture to detailed Interaction and Visual Design. learn more >> |
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Oracle Web-Enabled Document Management System, Contact Management System Oracle had developed a document management server, and, after seeing our work recasting Documentum's native Document Management Application as a web application, contacted us for this project. Working from the API document, we gleaned the capabilities of the server and developed a prototype that showed how this document management system could play in several vertical markets. learn more >> |
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Pennsylvania Regional Housing Legal Services Public Legal Assistance Application The HEMAP Help Center is a public legal assistance application designed to allow Pennsylvania residents to take advantage of a state-run program (the Homeowners' Emergency Mortgage Assistance Program) that offers money to homeowners who are in danger of losing their homes. The application process (hard copy form) was problematic as users often did not properly fill out the form nor bring proper supporting documentation to the processing center, resulting in frequent rejections. Mental Models was asked to redesign and integrate legal counseling within the process. learn more >> |
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QAD eQ and eQ CS Enterprise Resource Planning (ERP) Applications QAD provides enterprise applications for global manufacturing/operations. eQ extends ERP into the supply chain with a private trading exchange applications suite. QAD eQ CS (Customer Self Service) Edition involves changing sell-side transactions and services into Web-based, self-service processes. We participated in a major overhaul of the User Interface Infrastructure including Information Architecture, Interaction Design, Visual Design, HTML Wireframes and Style Guidelines. learn more >> |
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Sponsorwise Web-Based System for Posting and Purchasing Sponsorship Properties Sponsorwise has developed the first -- and most widely used -- platform for streamlining the sponsorship proposal process. The system allows companies to receive, review and respond to proposals online, thus eliminating proposal backlogs, and properties to get their information directly to corporate decision makers. Mental Models initially helped Sponsorwise develop a prototype that gave life to their vision. Subsequent projects addressed rolling out increasing levels of functionality as the Sponsorwise business evolved. learn more >> |
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Upshot (Acquired by Siebel) Customer Relationship Management (CRM) Application This project focused on a re-skinning of UpShot’s web-based CRM application. The goal was to create an updated and more business-like look for the application. The challenge was that the update had to be accomplished only via new art and stylesheets that the engineers could seamlessly "drop-in" to their build; no changes to the structure of the page were allowed and the existing framework was to remain. learn more >> |
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World Telehealth Healthcare Portal HealthePoint was an ambitious project done in cooperation with the United Nations to bring health services and resources to third world countries. Working for WorldTelehealth, we designed and developed a portal that could be tailored to a diverse set of users including Healthcare Professionals, Healthcare Consumers, and Purchasing Agents for Healthcare Institutions. learn more >> |
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XDx Biomedical Laboratory Accessioning Application and Corporate Web Site XDx is a molecular diagnostics company that has applied genomic technology and bioinformatics analysis to develop a clinically useful way to monitor the immune system. When Mental Models was brought in, clinical trials were taking place and accessioning was mostly a manual process. To plan for commercial viability, XDx asked Mental Models to create an application that would streamline the process and scale to expected volumes. learn more >> |
